Support

We're happy to help.

Questions, problems, or feedback? Email socialmoveapp@gmail.com and we'll get back to you, usually within a few days.

Why are my apps still blocked?

Social Move unlocks each day based on the activity from the day before. Reach 100% of your goal, which is 10,000 steps, 30 minutes of exercise, or a mix of both, and the next day unlocks. Your first day after setup is already unlocked. If yesterday didn't count, the Use Rest Day button on the Home tab gives you 30 minutes, up to 2 times a week. If your apps stay blocked even though you're moving, check the next few answers: the cause is usually Manual Activity Mode or Health access.

My apps are always blocked, even though I'm active

The most common cause is Manual Activity Mode being turned on by accident. Open Settings in Social Move and look at the Manual Activity Mode switch at the top. If it's on, Social Move ignores your steps and workouts from Apple Health. In that mode, you add your own activity by hand, and nothing is counted until you do.

To log activity in Manual Activity Mode:

Open the Habits tab. You'll see a "Logged Today" card.
Tap the blue + button at the bottom right.
Enter your 4-digit Hard Pass code, then add the activity and how many minutes you did it.
Logging at least 30 minutes in a day unlocks the next day's slots.

Manual Activity Mode is meant for people who don't wear a tracker, or for a parent logging a child's activity. If you'd rather have Social Move count your steps and workouts automatically, turn the switch off in Settings. You'll need your 4-digit Hard Pass code to change it.

Social Move shows 0 steps or no activity

Check these in order:

Make sure Manual Activity Mode is off (see the answer above).
Open the Health app on your iPhone. If Health shows steps but Social Move shows 0, Social Move may not have permission to read them. In Health, tap your profile picture, then Privacy, then Apps and Services, then Social Move, and turn everything on.
If Social Move isn't listed there, close the app completely (swipe it away from the app switcher) and reopen it. It will ask for Health access again. Tap Turn On All, then Allow.
If Health itself shows 0, the phone wasn't with you, or your watch hasn't synced yet. Open the Health app, or your watch app, and let it sync.

Social Move shows an orange "Not seeing your activity?" note on the Home tab when it can't find any data for today or yesterday.

What counts toward my daily goal?

Your daily goal is 100%, and it adds up from two things: steps (10,000 steps is 100%) and exercise (30 minutes is 100%). They combine, so 5,000 steps plus 15 minutes of exercise also reaches 100%. A Walking workout counts through your steps, not as exercise minutes, so it isn't counted twice. Other workouts, like running, cycling, or strength training, count as exercise minutes.

When do my apps lock again?

When a slot ends, your apps lock again automatically and Social Move sends a "Time's up" notification. You can start another slot after you've waited as long as the last one lasted. For example, after a 15-minute slot, you wait 15 minutes. That pause is on purpose, so you don't go straight back to scrolling.

How the free trial and the unlock work

Social Move is a free download. You can use everything for 7 days. After that, you unlock it once for $6.99. It's a single purchase, with no subscription and no automatic charge, and you don't create an account.

When the 7 days end without a purchase, all blocking is released, so you're never locked out of your own apps. You'll see a screen offering the unlock.
To restore a purchase on a new phone, open the purchase screen and tap Restore Purchase. Use the same Apple Account you bought with.
The trial is tied to your Apple Account, so deleting and reinstalling the app doesn't start a new one.
Apple handles billing and refunds. To ask for a refund, go to reportaproblem.apple.com.

Does it work on iPad or Apple Watch?

Social Move is built for iPhone, and that's the only device we support. It isn't designed for iPad, and it isn't available for Mac or Apple Vision. It reads activity from the Apple Health app, so steps and workouts recorded by an Apple Watch or another tracker that syncs to Health count too. The app itself doesn't run on the watch.

I got a new iPhone

Your settings, Hard Pass code, birthday, and history are stored on your phone, not on a server. If you restore your new phone from a backup, they usually come with it. If you set it up as new, you'll start fresh and go through setup again. Your Apple Health data, and your purchase, follow your Apple Account. Tap Restore Purchase on the purchase screen if the unlock doesn't appear.

Still stuck?

Email socialmoveapp@gmail.com. It helps if you tell us your iPhone model, your iOS version (Settings, then General, then About), whether Manual Activity Mode is on, and what you see on the Home tab. A screenshot is even better.

Blocking stopped working

Open the Settings app on your iPhone, go to Screen Time, then Apps With Screen Time Access, and make sure Social Move is turned on. Social Move shows a red banner on the Home tab when that access is off.

My numbers don't match my watch rings

Social Move reads from the Apple Health app, not from your watch's rings. Compare it with the steps and workouts in Health and they should match. Pull down on the Home tab to refresh.

I forgot my Hard Pass code

In Settings, tap Forgot Code? That starts a 2-day waiting period, and after it you can set a new code. You can cancel the reset any time before then.

I changed my blocked apps and nothing happened

Changes to your blocked apps take a few hours to apply, on purpose, so you can't unblock something on impulse. Settings shows how much time is left.

What happens if I delete the app?

Deleting Social Move removes all of its restrictions and erases everything it stores on your phone, including your code, birthday, and history. Your Apple Health data isn't affected.

Read our Privacy Policy and Terms.